Building Homes, Building Trust: CSR Housing Property Management System
Project Summary
The CSR Housing Property Management System was designed to support an initiative to build and hand over 1,000 homes to underprivileged women, beginning with Phase 1: 100 homes managed by 15 contractors within a 20km radius. The solution enables real-time progress tracking, milestone-based payment approvals, and one-year post-handover maintenance management.
Through dedicated mobile apps for homeowners and contractors, and a web-based Admin Panel for the CSR organization, the platform ensures seamless communication and accountability across all stakeholders. Offline-first capabilities further extend accessibility to low-connectivity regions.
Key Challenges Addressed
- Transparent Progress Tracking: Avoiding delays and misreporting in milestone updates and payments.
- Maintenance Escalation: Providing homeowners with a simple way to escalate unresolved issues.
- Inspection Efficiency: Equipping inspectors to validate work directly in the field before payments.
- Central Oversight: Enabling CSR staff to manage contractors, approvals, and complaints from one system.
Solutions Implemented
- Homeowner Mobile App (iOS & Android): Simple, multilingual app for tracking construction status, submitting tickets, and escalating unresolved issues.
- Contractor Mobile App: Tools to upload progress reports with photos/videos, raise payment requisitions, and resolve homeowner complaints.
- Inspection Workflow: Built-in inspection interface for milestone validation and quality checks.
- Admin Panel (Web): Dashboards, approval workflows, SLA tracking, and escalation handling.
- Backend Services: Milestone-based payments, offline-first functionality, audit trails, and real-time notifications.
Technology Stack
- Domain: Real Estate / CSR Housing
- Platforms: iOS, Android, Web
- Frontend: React Native (mobile), Angular/React (web)
- Backend: Node.js / PHP (for admin services)
- Database: MySQL
- Hosting: AWS / Firebase
- Key Features: Multilingual support, offline-first design, SLA-based escalation, milestone-based payments, notifications
- Engagement Model: Custom Development with Team Augmentation
Client Benefits
- Transparency Assured: Homeowners could track progress and stay informed.
- Efficient Payments: Contractors were paid only after inspection approvals.
- Faster Maintenance Resolution: SLA-driven ticket workflows with escalation paths reduced delays.
- Real-Time Visibility: CSR staff gained centralized oversight of projects, payments, and maintenance.
- Trust Strengthened: The system reinforced accountability, building long-term credibility for the CSR initiative.
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